Rook Data & Privacy Promise

Your trust means everything to us.

We believe that borrowing and sharing stories should feel safe both in real life and online. That’s why we treat your data with the same care we give to our books: gently, respectfully, and never without permission.

Policy Details
1. What We Collect 📝

We only collect data that is necessary to make Rook function smoothly and securely:

  • Basic Account Info: Your name, email, and phone number to help you create and manage your account.
  • Location Data: Approximate data (never exact) to help you find books and readers near your area.
  • Financial Details: Wallet and transaction details to ensure payments, deposits, and refunds are processed securely.
  • Communication Data: Data from in-app chats is kept private and used only to help resolve disputes or issues if they arise.
2. How We Use Your Data 🛠️

Your data is strictly used for Rook-related purposes and to enhance your experience:

  • Community Connection: To connect you with other readers and books nearby.
  • Transaction Processing: To process payments safely through our wallet system.
  • Service Improvement: To improve your experience by personalizing suggestions and features.
  • Safety and Security: To protect the Rook community from fraud, spam, or misuse.
We never sell, rent, or share your personal data with third parties for advertising or unrelated services.
3. Your Consent, Always 👍

We only use your data with your clear consent. You maintain control over this consent:

  • You can update or withdraw that consent anytime in your account settings within the app.
  • Withdrawing consent may affect your ability to use certain features of the service.
4. Your Control ⚙️

You’re always in control of your data on Rook. You can:

  • Edit or Delete: Modify or delete your profile information directly.
  • Data Requests: Request to download or permanently delete all your data at any time by emailing us.
  • Opt-Out: Opt out of non-essential notifications or promotional messages.

For data requests, email: support@rook.co.ke

5. Data Security 🛡️

We take robust measures to protect your information:

  • We use encrypted connections (SSL) and secure servers to keep your information safe during transfer and storage.
  • Your payment details are processed through verified, trusted partners like M-Pesa and are never stored directly by Rook.
  • We continuously monitor our systems to prevent unauthorized access.
6. Transparency & Accountability 📰

We commit to keeping you informed about how your data is used:

  • If we ever make updates to this policy, you’ll receive a clear notification before any changes take effect.
  • We are accountable for adhering to this policy and relevant data protection laws.
Go to Account Settings